Loteri Privacy Policy — How We Protect Your Information
This Privacy Policy explains in detail how loteri collects, uses, stores and protects your personal information as a user of our platform in Malaysia. Please read this document carefully before registering or using any of our services.
Effective date: 1 January 2026. This Policy is subject to amendment from time to time.
1. What Information Do We Collect from You?
During registration, loteri collects your full name, phone number, email address, date of birth, and other details required for identity verification. For fund withdrawals, verification documents such as a Malaysian identity card or passport may be required. All information is stored in protected systems and used exclusively for the purposes of operating your account.
The loteri platform automatically records technical information including device type, operating system, browser version, IP address, screen resolution and time zone. This data is used to optimise the user experience across different devices and to keep your account secure by detecting unusual access activity.
To process deposits and withdrawals in MYR, we record the payment method used (such as Boost or Touch 'n Go), the transaction reference number, and the transaction amount. Full bank account numbers or payment card details are not stored directly by loteri — all transactions are processed through licensed, secure payment gateways.
We record usage activity including games played, betting markets selected, login frequency and interaction patterns with platform features. This data is used in aggregate to improve our services, personalise recommendations and ensure the platform runs smoothly for all users in Malaysia.
2. How Is Your Information Used?
Loteri uses the information collected for clearly defined and limited purposes. We do not use your data for purposes beyond the scope stated in this policy without first obtaining your consent.
Your information is used primarily for the following purposes:
- Account operations: Verifying your identity, processing transactions in MYR, sending important notifications, and enabling access to all platform features.
- Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access, and ensuring the integrity of all financial transactions on the loteri platform.
- Legal compliance: Fulfilling anti-money laundering (AML) requirements, age verification and reporting obligations as prescribed by applicable Malaysian law.
- Service improvement: Analysing aggregated usage patterns to develop new features and improve the overall user experience.
- Service communications: Sending account-related information, terms updates, or important notices. Marketing communications are only sent with your prior consent.
3. Use of Cookies and Tracking
Loteri uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you access our website. We use the following categories of cookies:
Required for core platform functions such as login sessions, account security, and transaction processing. Cannot be disabled without affecting platform functionality.
Collecting information about how you use the platform to help us identify and resolve technical issues, and to improve platform speed and stability.
Saves your preferences such as interface language and display settings so you don't need to reconfigure them every time you log in to your loteri account.
You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect login functionality and account security.
4. Data Storage, Security & Third-Party Sharing
How We Store and Protect Your Data
All loteri user data is stored on servers protected with industry-grade encryption. Access to users' personal data is restricted to staff who require it to carry out their duties. Our systems undergo regular security audits to ensure data protection standards remain current.
Transaction data and account information are retained for as long as required by Malaysian law or for the duration your account remains active, whichever is longer. Once an account is closed and the mandatory retention period has lapsed, data will be securely deleted or anonymised.
Sharing Information with Third Parties
Loteri does not sell, rent, or share your personal information with third parties for marketing purposes. Data sharing is limited to specific situations only:
- Licensed payment providers: To securely process your MYR deposit and withdrawal transactions.
- Technical service providers: Includes server hosting and security systems that support platform operations, all bound by strict confidentiality agreements.
- Legal requirements: When required by a court order or a competent Malaysian authority.
- Fraud prevention: Sharing information with industry bodies to prevent fraud across platforms.
5. Your Rights as a User & How to Contact Us
As a loteri user in Malaysia, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights:
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
- Right to Rectification
- If your information is inaccurate or incomplete, you have the right to request a correction. You can also update certain details directly through your account settings.
- Right to Erasure
- You may request the deletion of your account and personal data, subject to mandatory retention requirements under applicable Malaysian law.
- Right to Object
- You have the right to object to the processing of your data for marketing or promotional communications at any time by contacting our support team.
To exercise any of the above rights or for any enquiries regarding this privacy policy, please contact the loteri support team at: [email protected]
We will respond to your privacy enquiry within 7 business days. For more urgent matters, you may also refer to our FAQ us.
Changes to This Privacy Policy
Loteri reserves the right to update or amend this privacy policy from time to time to reflect changes in data practices, legal requirements, or new service features. Significant changes will be communicated via an on-platform notice or by email to registered users.
Continued use of the platform after any changes are published will be considered acceptance of the updated terms. We encourage you to review this page periodically.
Related Policy Links
Questions About Your Data Privacy at loteri?
Our support team is ready to assist with any enquiries related to privacy, data security, or user rights. Reach us at [email protected] or visit our FAQ page for immediate assistance. If you're ready to get started, register an account or log in now.